FAQs

Osmo Professional

  • How do I become an OSMO Stockist?

    If you would like to become an OSMO distributor please complete the sign up form. If you would like to stock OSMO in your salon please use our find a dealer locator or check our international OSMO distributor list.

  • Where can I buy OSMO?

    As OSMO is a professional salon brand, we rely on the skills and high level of knowledge of our OSMO Ambassadors to provide clients with the best advice. This is why OSMO recommends that you visit your nearest OSMO distributor to find out more about the OSMO products. To find your local OSMO distributor in the UK please use our find a dealer locator or check our international OSMO distributor list.

  • Where can I get OSMO marketing materials?

    If you're a salon who stocks OSMO you can buy marketing materials direct from your distributor. Or if you're an OSMO distributor you can buy them direct from OSMO. For more information send an enquiry by clicking here.

  • Do you have an OSMO product pricelist?

    If you're a salon who stocks OSMO you can receive pricelists direct from your distributor. Or if you're an OSMO distributor you can receive these direct from OSMO by sending an enquiry by clicking here.

  • As an OSMO Addict may I link your website to my website?

    Of course and thank you for your interest in the OSMO brand. To keep up to date with the latest news and giveaways from OSMO, register your email and follow us on Twitter and Facebook.

  • How do I get COSSH sheets for my salon?

    COSHH Sheets for all OSMO products are available to download in PDF format by clicking here.

Haircare

  • How can I get advice on which OSMO products are most suited for my hair?

    As OSMO is a professional salon brand, we rely on the skills and high level of knowledge of our OSMO Ambassadors to provide clients with the best advice. It is impossible to perform a proper hair and scalp consultation via the internet. This is why we recommend that you visit your nearest OSMO stockist to find out the most appropriate OSMO haircare programme for you.

  • How do I figure out if I have normal, dry or lifeless hair?

    Above all, you are able to see and feel it. Normal hair is supple; it shines and is elastic up to the roots. This hair type needs maintaining with regular treatments and protection. To enhance the condition of your hair use OSMO's BLINDING SHINE range. Dry or damaged hair looks dull and brittle, it charges easily with static electricity and is difficult to comb after shampooing. Heat stylers and environmental elements are often the main cause. OSMO has many products that are tailored to meet these needs especially the DEEP MOISTURE range. Limp and lifeless hair can be flat, dull and lacking body. This is caused by product residue build up and the over production of sebum. To remedy this and inject volume into your hair use OSMO's EXTREME VOLUME range.   

  • My hair flies around when I comb or brush it, why is this?

    Flyaway hair stands out on all sides when it's combed and is hard to control. This occurs when hair is fine and dry. The drier your hair is, the more it becomes electrostatically charged by the friction caused from combing and brushing. We recommend our DEEP MOISTURISING range for dry, damaged hair. Avoid using plastic combs and brushes as they can encourage static.

  • My split ends are very noticeable, what can I do?

    Split ends stand up from the rest of the hair and appears significantly thinner. OSMO's BERBER OIL seals the ends and provides preventative care. Heat styling and environmental damage is a main cause. OSMO's THERMAL DEFENCE protects and strengthens the hair structure to prevent split ends from forming.

  • Should I use shampoo, conditioner, and treatments from the same hair care line?

    OSMO's product ranges feature the same ingredients and are thus made to complement each other to enhance the overall care effect. In addition, all OSMO's products are compatible and interchangeable to allow you to tailor your haircare routine

  • I give my hair intensive care but it’s still dull and limp, what am I doing wrong?

    Your hair is overburdened with product overload. When hair receives excessive care, the care substances adhere to the hair, creating a build-up effect. Only use products designed for your hair type and use the correct amount. OSMO's INTENSIVE DEEP REPAIR MASK intensively conditions with a lightweight finish.

  • What are leave-in products and what are their advantages?

    Leave-in products are usually hair treatments, but they may also include styling and finishing products. They are perfect for those who want to see intensive results. Leave-in products are massaged into damp hair or simply sprayed on and then left in your hair. These take effect over a longer period of time, without weighing down or over treating hair. They are ideal when you want results with minimum effort.

  • How do I apply a hair treatment?

    OSMO would recommend a rinse-off treatment mask to intensively care for your hair. For the best results massage the treatment into damp hair. For a better concentration, apply heat to allow the ingredients to penetrate deep into the hair structure.

  • How can I remove the brass tones from my blonde hair?

    Heat stylers, environmental damage and frequent blonding can stress hair, causing yellow tones. OSMO's COLOUR MISSION range has SILVERISING products that neutralise this problem leaving hair colour vibrant and refreshed.

  • Why is your COLOUR MISSION range sulphate free?

    Sulphates are cleansing agents that are used in a variety of products. As blonde and coloured hair is weaker and particularly sensitive to chemicals, OSMO have removed them from their COLOUR MISSION range.

  • Is there any particular OSMO collection for men?

    All the OSMO products have been designed to answer both male and female hair and scalp needs.

General

  • Where can I buy OSMO products?

    OSMO is a professional salon brand that is available to purchase in salons. It can also be bought in the UK from Sally Express stores and online at www.sallyexpress.com.

  • Is it possible to receive an OSMO product catalogue?

    You can visit the Styling, Care and Colour sections of this website to consult the entire OSMO product offering, classified according to the different product ranges.

  • Do you have a product price list?

    OSMO price lists are available throughout the UK in Sally Express stores and from OSMO stockist salons.

  • Is it possible to receive free OSMO samples?

    OSMO is a professional salon brand; we rely on the skills and the high level of knowledge of our OSMO Ambassadors to provide clients with the best personalised advice. For this reason we cannot send out free samples from this site.

  • Are there any restrictions for using OSMO products, for instance when pregnant or on medication?

    There are no specific restrictions for using our products. If you have a specific medical condition you should always consult your doctor before using any products.

  • Are OSMO products tested on animals?

    No, OSMO products are not tested on animals.

  • Do you accept information request from students?

    Due to a large number of information requests from students, we are not able to respond to all requests individually. Full information about our company and products is available on our site. To keep up to date with the latest news and giveaways from OSMO, register your email and follow us on Twitter and Facebook.